Store policies

All product orders are placed by phone or email. We do not take card payments through this website, so nothing is charged online.

Once you contact us we confirm availability, the total and a pickup time. Orders are held at the farm for 5 days unless you ask us to keep them longer.

Payment is taken at pickup. Prices shown on this site are for in-store pickup and can change with supply costs.

We may be able to deliver larger orders within the Port Allegany area. Ask when you order and we'll tell you whether it's possible and what, if anything, it costs.

We do not currently ship products by mail or courier.

Unopened, undamaged products may be returned within 14 days of pickup with proof of purchase for a full refund or exchange.

For health and safety reasons we cannot accept returns on opened food, treats, used toys, or used grooming products unless the item is faulty.

If a product is faulty or damaged, contact us within 7 days and we will replace it or refund it in full.

Please give us at least 24 hours' notice to cancel or move a grooming appointment so we can offer the slot to someone else.

Arriving more than 15 minutes late may mean we have to shorten the groom or rebook, because we work with one pet at a time.

Pets must be healthy and up to date with core vaccinations. Tell us in advance about medical conditions, skin problems, allergies, or a history of biting so we can plan the visit safely.

If a coat is badly matted, the kindest option is often a shorter clip. We will always explain this and get your agreement before starting.

We reserve the right to stop a groom if a pet becomes too distressed. In that case you'll only be charged for the work completed.

This is a working farm. Please keep dogs leashed and cats in carriers while on the property, and keep children with you at all times.

Owners remain responsible for their pet's behaviour on site, including any injury or damage caused to people, animals or property.